Privacy Policy

Introduction

Poison Creek Furniture and Design ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Names: First and last names for identification and communication purposes.
• Email Addresses: For order confirmations, communications, and marketing (with your consent).
• Phone Numbers: For order updates and customer support.
• Physical Addresses: For order fulfillment, shipping, and delivery of furniture and design services.

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Collect Information

Direct Collection

We collect information directly from you when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Place an order for furniture or design services
• Subscribe to our newsletter
• Communicate with us via email or phone

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about how we use cookies, please see our Cookie Policy.

Why We Collect Your Information

We use your information for the following purposes:

• Order Fulfillment: To process, ship, and deliver your furniture and design services.
• Communication: To respond to your inquiries, provide customer support, and send order updates.
• Marketing: To send promotional emails and newsletters with your explicit consent.
• Service Improvement: To analyze website usage and improve our products and services.
• Legal Compliance: To comply with legal obligations and protect our rights.

We will not use your personal information for marketing purposes without obtaining your explicit consent.

Who Has Access to Your Data

Internal Access

Access to your personal information is limited to employees who need it to perform their job duties, such as:

• Customer service representatives
• Sales and design consultants
• Operations and logistics personnel
• IT and administrative staff

Third-Party Service Providers

We may share your information with trusted third-party service providers:

• Payment Processors: To securely process your payments.
• Shipping Partners: To deliver your orders.
• Form Processing: FormSubmit (formsubmit.co) to process contact form submissions.
• Analytics: Google Analytics for website analytics (with your consent).

These third parties are contractually obligated to protect your information.

Data Retention

We retain your personal information for as long as necessary:

• Order Information: Retained for 7 years to comply with tax and legal requirements.
• Marketing Data: Retained until you withdraw your consent or unsubscribe.
• Website Analytics: Retained for 26 months by Google Analytics.
• Contact Form Submissions: Retained for 3 years unless a business relationship is established.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-Out: Unsubscribe from marketing communications at any time.

How to Request Data Deletion

To request deletion of your personal information, email support@poisoncreek.net with the subject line "Data Deletion Request." Include your full name and email address. We will process your request within 30 days.

Data Security

We implement appropriate measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure.

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy and updating the "Last Updated" date.

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